By commissioning me, you (the client) agree to my Terms of Service (TOS):
1. You must be 18 years or older.
I do not work with minors.
2. Turn Around Time
On average, my commissions take 2--3 weeks to complete once the plush is started. This is not a guarantee. Depending on your character and my life circumstances time will vary. I cannot guarantee completion dates, but if you have a timeframe in mind, please let me know when you request a quote or commission me.
I work full-time Tuesday-Saturday in an unrelated job. Most progress will be done on Sunday and Monday and limited progress on weekday nights.
My queue can be monitored on my Trello, but the client will be kept up to date of progress through instagram or however the customer prefer.
3. Materials and Allergens
My plush are made with minky, faux fur, and polyfil. They may also contain plastic pellets for weight, cottons, knits, suedes, and other clothing fabric.
Plush are made in a smoke-free, pet friendly home (cats and dogs).
4. Original Characters
For plush of original characters, you must own the character or have permission from the owner to have it made.
5. Style
My plush will be created in my own style. Requests for heavy pattern modifications or replications of plush by other artists will not be accommodated. While great care will be made to recreate your character, 100% accuracy is not possible and your character may not perfectly reflect their reference. If you have a problem with this, please do not commission me.
6. Quotes
Quotes do not include shipping or sales tax (as applicable).
7. Payment
For US buyers:
All payments will be made through PayPal or Stripe on my website. A deposit equal to half of the quote is due upfront via invoice, when work is about to begin. The remainder + shipping is due at the time the plush is completed. And that is done via my website.
If you require a payment plan:
- A 2nd invoice will be sent after the deposit is paid that will allow you to pay off the remainder without minimum payments or interim due dates
- This way, you can begin paying off your plush while it is in progress
- Remainder must be paid off 3 months after your plush is finished
- This effectively makes the payment plan longer since the invoice is sent before the 3 month clock begins
- A 3rd invoice for the cost of shipping will be sent once the plush is paid off
In addition, I may place clients that require a payment plan at the end of my queue to provide additional saving time.
For UK buyers beginning 1/1/2021:
I am not acustom to the vat laws but I will do everything I can to help, but you are resposible for those fees, since I do not know what they are. By commissioning with me you agree to pay those fees.
8. Sales tax
Florida residents will be charged the applicable sales tax amount in addition to the total price of the plush, including shipping. The amount charged is dependent on the county that you live in.
9. Shipping
Any shipping and customs fees are covered entirely by the client. The shipping method used is up to the client. The default method is USPS. The client can choose Parcel Post or Priority Mail, and tracking is provided for both.
While I pack and ship my plushies with care, I am not responsible for lost or damaged packages. This is beyond my control. Insurance can be purchased at the request of the client, and paid for entirely by the client.
It should be noted that EU has strict toy safety laws. While my plush are not toys, customs may not understand this. I will do my best to appropriately mark the box, customs form, and item as a collector's item and not a toy. But anyone wishing to commission me should know there is a risk of the plush being rejected by customs.
10. Refunds and Returns
No returns are offered for original characters.
If the client must cancel the commission while their plush is in progress, a partial refund will be made. I will determine the amount at my own discretion. A client can cancel without consequence if their commission has not been started yet.
If I decide to cancel the commission, a full refund will be issued.
If a plush arrives damaged, please let me know immediately and take pictures of the damage. It may be something you can fix yourself. If not, we can arrange for the plush to be sent back to me to fix it.
11. Re-Selling the Plush
Purchasing my plush for the sole intent of re-selling it is not allowed. If you decide to sell the plush much later, this is fine.
12. Cancellations
I reserve the right to cancel or deny your commission for any reason. A full refund will be issued in this circumstance.
13. Rights
I reserve the right to use all of my commissioned plush for advertising, examples for future commissions,
Photos of the plush will be posted on my website and all social media unless explicitly requested otherwise by the client. I may deny your commission if you do not want me to post it. Refraining from posting WIPs or final pictures for surprise gifts is okay, but will be posted once the gift is given.
I reserve the right to use any pattern created for your character in future commissions. This does not mean I will sell plushies of your character, but that I can use the base pattern to make other plushies from it.
The client cannot claim to be the original creator or artist of the plush.
The client cannot use images or the plush in any blockchain-related technology, to include NFTs, cryptocurrency, or future inventions in the space.
14. Non-Response from Client
I reserve the right to re-sell the plush if communication with the buyer fails for 2 months after the plush is completed. This includes plush of original characters.